Help centre

Frequently Asked Questions

Quick answers about ordering, payment, and delivery. This is placeholder content that you can update later.

How do I place an order?

Add available products to your cart, enter your delivery details at checkout, select a payment method, and submit the order. We will contact you if confirmation is required.

Which payment methods are available?

You can choose cash on delivery or Bangla QR where available. Bangla QR payments are manually verified after you send your payment receipt through WhatsApp.

How much does delivery cost?

The current checkout shows the applicable delivery fee for addresses inside or outside Dhaka before you place the order.

How can I track my order?

[Add your customer-facing tracking process here, including how and when status updates are communicated.]

Can I cancel or change an order?

[Add your rules and contact method for changes or cancellations, including any cutoff after processing or delivery begins.]

What is your return policy?

[Add your return and exchange window, eligibility conditions, refund timing, and instructions for damaged or incorrect products.]

How do I contact Mawrid Travel?

[Add your official WhatsApp number, email address, support hours, and expected response time here.]